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South Dakota Public Utilities Commission
WEEKLY FILINGS
For the Period of August 12, 1999 through August 18, 1999
If you need a complete copy of a filing faxed, overnight expressed, or mailed to you, please contact Delaine Kolbo within five business days of this filing. Phone: 605-773-3705 Fax: 605-773-3809
CONSUMER COMPLAINTS
The Complainant alleges that installation of service for 12 lines to the Hampton Inn was delayed. The Hampton Inn was not informed of the delay until the day before the scheduled business opening. The Complainant further alleges that U S WEST Communications sent two billings for the same lines. The Complainant is seeking punitive damages, a credit of charges, and a commitment for customer care.
Staff Analyst: Leni Healy
Staff Attorney: Camron Hoseck
Date Filed: 08/09/99
Intervention Date: NA
The Complainant states that she is a customer of DTG and WorldCom. The Complainant claims that Excel Telecommunications billed her for services after WorldCom had been authorized as the chosen carrier. The Complainant is seeking a credit of the charges and penalties.
Staff Analyst: Leni Healy
Staff Attorney: Camron Hoseck
Date Filed: 08/09/99
Intervention Date: NA
The Complainants claim that they were billed for services which were not authorized. The Complainants have been unsuccessful in reaching a resolution with Touchtone Communications and are seeking assistance through the Public Utilities Commission.
Staff Analyst: Leni Healy
Staff Attorney: Camron Hoseck
Date Filed: 08/10/99
Invention Deadline: NA
The Complainant claims that he attempted to switch two telephone numbers to AT&T from MCI. Only one number was released. MCI continued to bill for the second number. The Complainant is seeking reimbursement and an admission of guilt from MCI.
Staff Analyst: Leni Healy
Staff Attorney: Camron Hoseck
Date Filed: 08/11/99
Invention Date: NA
The Complainants allege that their long distance service was switched to Sprint without authorization. The Complainants are seeking $1000 in damages and the levying of fines on Sprint.
Staff Analyst: Leni Healy
Staff Attorney: Camron Hoseck
Date Filed: 08/11/99
Intervention Date: NA
The Complainant claims that she declined the long distance services offered by a telemarketer. Her services were switched without authorization. After contact with MCI WorldCom, the Complainant's account was credited; however, billing continued. The Complainant wants measures to be taken to insure that service is not changed without authorization.
Staff Analyst: Leni Healy
Staff Attorney: Karen Cremer
Date Filed: 08/11/99
Intervention Deadline: NA
The Complainant alleges that she was billed for services she didn't request. The Complainant requests a credit of the charges and $1000 in damages.
Staff Analyst: Leni Healy
Staff Attorney: Karen Cremer
Date Filed: 08/12/99
Intervention Deadline: NA
The Complainants allege that U S Republic Communications switched their long distance service without authorization. The Complainants are seeking credit of the charges and $1000 in damages.
Staff Analyst: Leni Healy
Staff Attorney: Karen Cremer
Date Filed: 08/13/99
Intervention Deadline: NA
The Complainants claim that their long distance service was switched without authorization. The Complainants are requesting unspecified damages and credit of the charges.
Staff Analyst: Leni Healy
Staff Attorney: Karen Cremer
Date Filed: 08/16/99
Intervention Date: NA
TELECOMMUNICATIONS
Any party wishing to comment on the agreement may do so by filing written comments with the Commission and the parties to the agreement no later than September 8, 1999. Parties to the agreement may file written responses to the comments within twenty days of service of the comments.
Staff Attorney: Camron Hoseck
Staff Analyst: Harlan Best
Date Filed: 08/17/99
Comments due: 09/08/99
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